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Terms and Conditions
PLEASE READ THE FOLLOWING INFORMATION REGARDING DELIVERY CHARGES......
A DELIVERY CHARGE OF £2.99 APPLIES FOR ALL ORDERS UP TO 1.5 KILO,THIS CHARGE WILL GO TOWARDS COVERING THE COST OF ROYAL MAIL SPECIAL DELIVERY..
WE HAVE REDUCED THE THE PRICES OF ALL CAPSULE AND SMALL POWDERED PRODUCTS BY THE SAME AMOUNT TO OFFSET THE CHARGE. THIS CHANGE WILL BE MOST BENEFICIAL TO CUSTOMERS WHO PLACES AN ORDER WHICH CONSISTS OF A PRODUCT/S OVER 1.5 KILOS AS IT COSTS US NO EXTRA TO SEND ADDTIONAL ITEMS WE CAN PASS THE SAVINGS ON TO YOU THE CUSTOMER.
PLEASE NOTE..................
WE DO NOT DESPATCH ORDERS OUTSIDE OF THE UNITED KINGDOM.
YOUR SATISFACTION IS VERY IMPORTANT TO US,WE WANT YOU TO BE 100% HAPPY WITH OUR SERVICE AND PRODUCTS.
PLEASE READ THROUGH OUR TERMS AND CONDITIONS,SHOULD YOU WISH TO ASK US ANY QUESTIONS REGARDING PRODUCTS OR OUR SERVICE,THEN PLEASE EMAIL OUR SALES TEAM.ALL SPORTS SUPPLEMENTS/PRODUCTS FEATURED WITHIN THE “PERFECT BODY PRODUCTS” WEB SITE ARE INTENDED FOR USE BY PERSONS OF 18 YEARS OR OVER UNLESS OTHERWISE STATED. IT IS STRONGLY RECOMMENDED THAT INDIVIDUALS CONSULT THEIR DOCTOR BEFORE EMBARKING ON ANY DIET,EXERCISE PLAN OR BEFORE CONSUMING SPORTS SUPPLEMENTS.SHOULD YOU PURCHASE A PRODUCT WHICH YOU DEEM UNSUITABLE THEN PLEASE REFER TO OUR RETURNS POLICY.IF YOU DO PURCHASE A PRODUCT WHICH CAUSES A UNCOMFORTABLE REACTION, YOU ARE ADVISED TO DISCARD THE PRODUCT/S IN A SAFE MANNER.PERFECT BODY PRODUCTS MAKE NO CLAIMS FOR ANY LOSS OR INJURY DUE TO THE USAGE OF ANY PRODUCT FEATURED OR SOURCED FROM PERFECT BODY PRODUCTS.PRODUCTS FEATURED WITHIN THIS SITE ARE NOT INTENDED TO TREAT,CURE OR PREVENT ANY MEDICAL CONDITION.PLEASE KEEP ALL SPORTS SUPPLEMENTS OUT OF THE REACH OF MINORS/CHILDREN.BY ORDERING FROM PERFECT BODY PRODUCTS YOU AGREE AND ARE BOUND BY THE TERMS AND CONDITIONS AS STATED.
DELIVERY.
ORDERS PLACED PRIOR TO 2PM WILL BE SENT THE SAME DAY FOR NEXT DAY DELIVERY (EXCLUDING WEEKENDS AND BANK HOLIDAYS)
IF IT IS LIKELY THAT THEIR WONT BE ANYONE TO SIGN FOR YOUR PACKAGE THEN YOU CAN SPECIFY AN ALTERNATIVE DELIVERY ADDRESS THIS CAN BE A PLACE OF WORK OR YOU MAY SPECIFY THAT YOU WISH IT TO BE LEFT WITH A NEIGHBOUR,IN WHICH CASE PLEASE INFORM US AT TIME OF ORDERING,ALTHOUGH WE ACCEPT NO RESPONSIBLILTY FOR GOODS AS SIGNED,AS THIS IS CONFIRMATION OF RECEIPT.
ORDERS OVER 1.2 KILOS ARE SENT BY PARCELFORCE 24 AND DELIVERY CAN BE MADE AT ANYTIME BETWEEN 9-5.30 MON-FRI,A SIGNATURE IS REQUIRED. SHOULD THIS NOT BE CONVENIENT,PLEASE PROVIDE AN ALTERNATIVE ADDRESS WHERE A SIGNATURE MAY BE OBTAINED. SHOULD YOU NOT BE ABLE TO TAKE DELIVERY,CONTACT DETAILS OF YOUR LOCAL PARCELFORCE DEPOT WILL BE PROVIDED,ENABLING YOU TO ARRANGE A RE-DELIVERY.
ALTHOUGH ALL GOODS ARE SENT ON A 24 HOUR SERVICE,SOME LOCATIONS MAY TAKE 2 WORKING DAYS FOR DELIVERY.
WE ONLY DISPATCH ORDERS TO CUSTOMERS WITHIN THE UNITED KINGDOM,ANY ORDERS PLACED OUTSIDE OF THE UNITED KINGDOM WILL BE REFUNDED LESS 5% ADMIN CHARGE. WE WELCOME ORDERS FOR PROSPECTIVE CUSTOMERS WHO RESIDE IN REPUBLIC OF IRELAND OR THE CHANNEL ISLANDS.PLEASE EMAIL US WITH YOUR REQUIRMENTS BEFORE ORDERING AS THERE IS LIKELY TO BE A SMALL ADDITIONAL CHARGE FOR DELIVERY.
ALL ORDERS OVER 1.2 KILOS ARE SENT FREE OF CHARGE FOR CUSTOMERS RESIDING WITHIN THE UK MAINLAND AND NORTHERN IRELAND (3-5 DAY DELIVERY VIA STANDARD PARCEL POST FOR NI)
GOODS WILL ONLY BE DELIVERED TO THE STATED DELIVERY ADDRESS OR ALTERNATIVE ADDRESS GIVEN AT THE TIME OF ORDERING.
THERE WILL BE A RESTOCKING CHARGE OF 10% FOR ALL GOODS RETURNED (EXCEPT FOR DAMAGED GOODS OR INSTANCES OF POOR PRODUCT QUALITY)
PLEASE ALLOW 2 WORKING DAYS FOR DELIVERY. IF GOODS HAVE NOT BEEN RECEIVED OR A DELIVERY ATTEMPT HAS NOT BEEN MADE.THEN PLEASE CONTACT US AS SOON AS POSSIBLE.WE ONLY ACCEPT ORDERS FOR DELIVERY WITHIN THE UNITED KINGDOM..A SIGNATURE WILL BE REQUIRED ON DELIVERY FOR ALL ITEMS.SHOULD IT NOT BE POSSIBLE FOR SOMEONE TO SIGN FOR THE GOODS A CARD WILL BE POSTED THROUGH THE DOOR.IF IT IS NOT POSSIBLE TO OBTAIN A SIGNATURE, A CARD WILL BE ISSUED GIVING INSTRUCTIONS TO ARRANGE RE-DELIVERY/COLLECTION FROM YOUR LOCAL PARCELFORCE DEPOT.IF GOODS ARE SENT BACK TO US DUE TO THE PACKAGE/S BEING REFUSED FOR ANY REASON UPON DELIVERY, THE FULL COST OF CARRIAGE WILL BE TAKEN FROM ANY REFUND OR A CHARGE WILL BE MADE FOR ANY SUBSEQUENT RE-DELIVERY.
PARCELFORCE WILL ATTEMPT TO DELIVER TWICE,ANY SUBSEQUENT ATTEMPTS MAY BE SUBJECT TO CHARGE.
AVAILABILITY
ALL GOODS ARE IN STOCK UNLESS OTHERWISE INDICATED. A CLEAR 'OUT OF STOCK' MESSAGE WILL BE CLEARLY POSTED SHOULD AN ITEM/S NOT BE AVAILABLE.IF ORDERED ITEMS ARE OUT OF STOCK DUE TO DEMAND EXHAUSTING STOCKS, ORDERS WILL DISPATCHED TO CUSTOMERS ON A “FIRST COME FIRST SERVED BASIS”. WE WILL OFFER A FULL REFUND SHOULD GOODS NOT BE AVAILABLE. WE MAKE EVERY ATTEMPT TO SATISFY ALL ORDERS AND CARRY HEALTHY STOCKS OF ALL ITEMS. ALTHOUGH ON SOME OCCASIONS SOME ITEMS WILL NOT BE AVAILABLE,BUT WE WILL DO EVERYTHING WE CAN TO FULFILL ALL ORDERS WITHIN THE DELIVERY TIMESCALE.YOU WILL BE NOTIFIED BY EMAIL IF THERE IS LIKELY TO BE ANY DELAY WITH YOU ORDER. WE RESERVE THE RIGHT TO CHANGE,REMOVE OR ALTER ANY PRODUCT OR SPECIAL OFFER/S WITHOUT PRIOR NOTIFICATION.
RETURNS/DAMAGED GOODS
YOU ARE ENCOURAGED TO READ EACH PRODUCT DESCRIPTION CAREFULLY BEFORE ORDERING.SHOULD YOU MAKE A PURCHASE AND UPON INSPECTING THE GOODS YOU DEEM THEM UNSUITABLE ,WE OFFER A FULL MONEY BACK GUARANTEE,PLEASE NOTIFY US BY EMAIL WITHIN 7 DAYS OF RECEIPT.WE WILL NOT ENTERTAIN CLAIMS AFTER THIS TIME.THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.FOR ANY LOSS OR DAMAGE,PLEASE NOTIFY US BY EMAIL WITHIN 3 DAYS OF RECEIPT. WE WILL NOT ENTERTAIN CLAIMS AFTER THIS TIME.WE WILL NOT UNDER ANY CIRCUMSTANCES MAKE ANY REFUNDS FOR GOODS WHICH HAVE BEEN OPENED(EXCEPT FOR EXCEPTIONAL CIRCUMSTANCES). ALL ITEM/S MUST HAVE THE ORIGINAL SECURITY SEALS IN PLACE AND BE IN A RESALABLE CONDITION WHEN WE RECEIVE ANY RETURNED GOODS.YOU WILL BE REQUIRED TO MEET THE COST OF RETURNING GOODS TO PERFECT BODY PRODUCTS UNLESS THERE HAS BEEN AN ERROR BY US WITH YOUR ORDER. IN WHICH CASE WE WILL ARRANGE COLLECTION OR REIMBURSE YOU FOR THE COST OF RETURNING THE GOODS. PLEASE USE STANDARD PARCEL POST AS THE METHOD FOR RETURNING ITEMS. IT IS VERY IMPORTANT TO OBTAIN PROOF OF POSTING AS NO CLAIMS FOR RETURNS WILL BE ACCEPTED IN CASES OF RETURNED GOODS BEING LOST IN TRANSIT.
FOR ANY TUBS WHICH APPEAR DAMAGED IN TRANSIT OR APPEAR TO BE TAMPERED WITH,PLEASE DO NOT OPEN TUB/S.
PLEASE CONTACT US WITHOUT DELAY. FOR GOODS RETURNED AS PART OF A PACKAGE/BUNDLE,A REFUND WILL BE ISSUED AT THE RRP LESS THE RESPECTIVE DISCOUNT FOR EACH PRODUCT/S.
PLEASE CONTACT US BY EMAIL WITHIN 3 DAYS,EXPLAINING ANY CONCERNS/PROBLEMS WITH YOUR ORDER. TUBS HAVE AN OUTER SEAL OR AN INNER SEAL. AND ARE CHECKED PRIOR TO DISPATCH IN BOTH CASES AS MAY BE APPLICABLE.
POWDERED PRODUCTS ARE ACCOMPANIED BY A SERVING SCOOP WHERE INDICATED.IN VERY RARE OCCASIONS SHOULD ONE NOT BE PRESENT FOR REASONS OF HYGEINE WE ARE UNABLE TO SUPPLY SCOOPS TO CUSTOMERS. A LEVEL TEASPOON (5G) OR DESSERT SPOON (25G) SHOULD SUFFICE OR TYPICAL KITCHEN MEASURING DEVICE. ANY GOODS RETURNED IN CASES WHERE THE WRONG ITEM IS ORDERED,WE RESERVE THE RIGHT TO CHARGE A MAXIMUM OF £7.50 FOR ITEMS OVER 1.2 KILO AND £2.99 BELOW 1.2 KILO,TO BE DEDUCTED FROM ANY REFUND.
OUR ADDRESS FOR RETURNS IS :
PERFECT BODY PRODUCTS
PO BOX 3532
CHESTER
CH1 9FN
PAYMENT
WE ACCEPT PAYMENT ONLY IN GBP STERLING BY ALL MAJOR CREDIT AND DEBIT CARDS.WE DO NOT ACCEPT PAYMENT BY CHEQUES/POSTAL ORDERS. PAYMENTS ARE PROCESSED SECURELY BY SECPAY USING SSL TECHNOLOGY TO ENCRYPT YOUR PERSONAL INFORMATION .PRICES INCLUDE VAT @ 17.5 % WHERE APPLICABLE
PRIVACY
WE DO NOT SHARE,SELL OR DISCLOSE YOUR PERSONAL DETAILS WITH ANY 3RD PARTY,OTHER THAN OUR PAYMENT GATEWAY IN ORDER TO PROCESS YOUR PAYMENT. WE MAY OCCASIONALLY CONTACT YOU BY EMAIL TO INFORM YOU OF SPECIAL OFFERS WHICH MAY BE OF INTREST.WE WILL NOT SELL,LEND OR DISCLOSE IN ANY WAY YOUR PERSONAL DETAILS OR DELIVERY ADDRESS TO ANY 3RD PARTY.
SECURITY
TRANSACTIONS ARE SECURELY PROCESSED USING SECPAY USING SSL TECHNOLOGY. WE HAVE NO ACCESS TO YOU CREDIT/DEBIT CARD INFORMATION.
WE RESPECT ALL YOUR STATUTORY RIGHTS AS A CONSUMER ALSO YOUR RIGHTS UNDER THE EU DISTANCE SELLING DIRECTIVE.
INFORMATION CAN BE FOUND AT http://www.dti.gov.uk/ccp/topics1/ecomm.htm
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